Privacy Policy

At Livo, we are deeply committed to safeguarding the privacy of our users and maintaining complete transparency regarding how we handle your personal information. This Privacy Policy (the "Policy") meticulously outlines our comprehensive practices concerning the collection, utilization, and protection of your personal data when you engage with the Livo application, which encompasses our AI chat characters and services (collectively referred to as the "Livo App").

Scope of This Policy

This Policy applies without exception to all users of the Livo App and governs the meticulous collection and use of personal information through our application and related services. It is of paramount importance to note that this Policy strictly covers only personal information and does not extend to aggregated or non-personal data. Furthermore, your utilization of the Livo App is also governed by our Terms of Service, which seamlessly incorporate this Policy.

Information We Collect

We collect personal information that has the potential to identify you or is directly related to you ("Personal Information") in the following diverse ways:

Information You Provide

We diligently collect Personal Information when you undertake the process of registration, make use of the services, or communicate with us for support or inquiries. This includes but is not limited to:

• Account registration details: full name, email address, username, and password (stored in encrypted form)
• Profile information: profile picture, bio, preferences, and customization settings
• Payment information (if applicable): billing address, payment method details (processed through secure third-party payment processors)
• Communications: messages sent to customer support, feedback submissions, and survey responses
• User-generated content: chat history with AI characters, posts, and other content created within the app

Automatic Data Collection

We may automatically gather certain information about your usage of the Livo App through the use of cookies, web beacons, and similar tracking technologies. This could include details such as:

• Device information: hardware model, operating system, unique device identifiers, network information, and browser type
• Usage data: pages you visit, the duration of your use, specific actions taken within the app, features accessed, and time stamps
• Location data: approximate location derived from IP address (you can disable this through your device settings)
• Referral information: how you discovered the Livo App (e.g., through a search engine, social media platform, or referral link)

Use of Your Information

We may employ your Personal Information for a variety of purposes, including but not limited to:

• To provide and continuously improve the Livo App and its services. By analyzing your usage patterns and preferences, we can tailor the offerings to better meet your needs.
• To respond promptly and effectively to your inquiries and valuable feedback. This ensures that your concerns are addressed and your experience is enhanced.
• To conduct in-depth analysis of user behavior with the aim of enhancing the overall user experience. Insights derived from this analysis can lead to improvements in the interface, functionality, and content of the app.
• To develop new and innovative features and services based on the rich data of user interactions. This helps us stay ahead in providing cutting-edge solutions.
• To personalize your experience by displaying content and recommendations based on your preferences and usage history
• To ensure the security of our services, detect and prevent fraudulent activities, and enforce our Terms of Service
• To send you important notifications, including updates to our services, security alerts, and administrative messages
• With your consent, to send you marketing communications about our products, services, and promotions

Data Sharing and Disclosure

We do not sell your Personal Information to third parties. However, we may share your information in the following circumstances:

• With service providers who assist us in operating our business (e.g., cloud hosting providers, payment processors, analytics services), who are contractually obligated to protect your information and use it only for specified purposes
• When required by law, such as in response to a court order, subpoena, or other legal obligation
• To protect the rights, property, or safety of Livo, our users, or others, including in cases of suspected fraud or harmful activities
• In connection with a merger, acquisition, or sale of all or part of our assets, where your information would be transferred as part of the business assets

Data Storage and Security

We retain your information for the duration necessary to provide our services, or as required by law. The retention period varies depending on the type of information and the purposes for which it is used. After this period, we will securely delete or anonymize your information.

We implement a host of reasonable and robust measures to safeguard your personal information from any unauthorized access, disclosure, alteration, or destruction. This includes the use of advanced encryption technologies, regular security audits, and strict access controls. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights Regarding Your Data

You possess the following significant rights:

• The right to access the Personal Information we hold about you. This enables you to have full visibility into the data we have collected.
• The right to request the correction or deletion of your Personal Information. If you believe any information is inaccurate or no longer necessary, you have the option to have it rectified or removed.
• The right to withdraw consent for the collection and use of your Personal Information. Your consent is at the core of our operations, and you have the autonomy to revoke it at any time.
• The right to restrict or object to certain processing of your Personal Information
• The right to data portability, where you can request a copy of your Personal Information in a structured, machine-readable format

To exercise these rights, please reach out to us at orsbornnataly@gmail.com. We will respond to your request within a reasonable timeframe, typically within 30 days.

Children’s Privacy

The Livo App is explicitly not directed at children under the age of 16. We do not, under any circumstances, knowingly collect personal information from children within this age group. In the event that we become aware of having collected personal information from a child under 16, we will promptly take decisive steps to delete such information. If you believe we have collected information from a child under 16, please contact us immediately at orsbornnataly@gmail.com.

Links to Third-Party Websites

The Livo App may contain links to third-party websites. However, it is important to note that we are not accountable for the privacy practices or the content of these third-party sites. These third-party sites have their own privacy policies, and we encourage you to review them before providing any information. Users are advised to exercise caution when interacting with such links.

Changes to This Privacy Policy

We reserve the right to update this Policy from time to time to reflect alterations in our practices or changes in applicable laws. Material changes will be diligently communicated to you either through the Livo App or via email at least 30 days before the changes take effect. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Please keep in mind that this Policy is a dynamic and evolving document and may be subject to periodic review and updates. Your continued use of the Livo App unequivocally signifies your consent to the updated terms of this Policy.